Customer Service

Warranty & Service

Last update December 10, 2020 Effective date December 10, 2020

At Herman Miller we create inspiring designs to help people do great things, at work or at home, wherever they are. We recognise the need for products that can withstand continuous use day-in-day-out and we stand behind the quality of our products 100%. With limited exceptions, our products are covered by a 12-year warranty that includes parts and labour, so that if warranty work is performed, you don’t foot the bill!

Our complete warranty can be viewed here:

Herman Miller Warranty

 

My item needs repairing, what can I do?

If you purchased your item directly from Herman Miller and your item is still within its warranty, simply contact us at warranty_hk@posh.com.hk with the information below. Our Customer Care team will be happy to assist you.

  • Company name (if any)
  • Contact person
  • Contact number
  • Photo of the defective parts and warranty label
    (For chairs, you may find the label on the underside of the seat. Please do not remove the label. We will not be able to verify the eligibility of this product and therefore might refuse to cover its warranty.)
  • Brief description of the defect/broken parts
  • Invoice number and copy
  • Name of salesperson, if any

How do I know if my product is still within its warranty?

If you purchased your item out of our official online store, start by checking with the Herman Miller Dealer or Retailer where you purchased it to determine if it’s still under warranty and eligible for replacement or repair. 

If you purchased your item directly from our Herman Miller store, you are covered by our warranty.  The warranty length varies from item to item, therefore we recommend checking this for your specific product.

Our warranty is valid from the day you receive your item, so we advise checking your delivery confirmation email to work out if your item is still within its warranty.

What if I purchased from an unauthorized reseller?

Because Herman Miller cannot guarantee the condition or authenticity of the components used for these products, they, unfortunately, would not be covered by Herman Miller's warranty. However, by working directly with the reseller, they may have more options for you to consider.

Where do I find my label?

  • Chairs – The label will be on the underside of the seat
  • Filing and Storage – The label will be inside the second drawer from the bottom
  • Tables – The label will be located on the underside of table top
  • Systems Products (panels, overhead storage) – The label will not be easily visible to you as we have designed it to be inconspicuously placed inside the panel system. Please locate a dealer near you and contact them to schedule a service visit.

    • I've requested a repair, what happens now?

    Once we have received your request we will be in touch within 3 working days. We'll talk through your request with you.

    How long does it take to get my item repaired?

    Repairs are usually completed within 30 – 45 working days once a request has been made and confirmed. This may take slightly longer depending on the replacement part required to complete the repair.

    What if I've moved to another country?

    We recommend visiting our Find a Dealer page to find one of our fully-accredited partners near you, who will be able to assist with a repair or replacement.

    Please note, any items damaged in personal transit will not be covered by the warranty.