FAQs

We’re here to answer any and all questions you might have. If you don’t see your specific question below, please don’t hesitate to contact our Customer Care team.

Payments

What types of payment do you accept?

For your convenience, we accept:

• Visa
• MasterCard
• American Express

When will I be charged for my order?

Once you have placed your order your credit/debit card will be charged immediately upon completion.

Are there any additional costs I need to be aware of?

There are no hidden costs associated with tax or import duties. The price shown in your basket is the price you pay. 

For orders over HK$1,000, free standard delivery will be applied.

However, we will ask for additional delivery charges when fulfilling your order subject to the final destination (delivery charge for specific areas) and whether there is direct elevator access to the destination floor (staircase charge). All necessary charges will need to be settled by the customer prior or at the time of order delivery.

Please see the Delivery page for more details.

How accurate are the colours shown for each product?

We have made every effort to make the colours on screen as accurate as possible. Unfortunately, we cannot guarantee an exact colour match of the on-screen colour to the colours of the actual products as this may vary depending on your screen settings and resolution.

If you're unsure, you can always visit POSH SHOP Central and Wanchai to see the products in real life before you order them.

Do your products require assembly?

Most of our products, including our chairs, are delivered fully assembled. Only a small number of items will require some simple self-assembly upon delivery. If an item requires self-assembly we will state this on the product page.

Please see our Assembly & Adjustments page for more information.

My chair has just arrived but I'm having issues with the gas lift, what should I do?

In some instances, the gas lift on your chair may feel a little tight when you first use it. This is simply due to the gas lift not being used for a period of time since your item was assembled. Not to worry, this isn't a fault with the chair. The gas lift will loosen after a few uses to allow for easy manoeuvring.

How do I care for my purchase once I’ve received it?

With a bit of TLC our Herman Miller products will stand the test of time! To maintain the quality of your items, we have care and maintenance guides available. These offer advice on how best to clean your item – and the types of cleaning products to use or avoid.

Please see our Care & Maintenance page for more information.

My item needs repairing, what can I do?

If you purchased your item directly from Herman Miller and your item is still within its warranty, simply contact us at warranty_hk@posh.com.hk with the information below.

• Company name (if any)
• Contact person
• Contact number
• Photo of the defective parts and warranty label
  (For chairs, you may find the label on the underside of the seat)
• Brief description of the defect/broken parts
• Invoice number and copy, if any
• Name of salesperson, if any

Even if your item is outside of its warranty, you can still reach out to warranty_hk@posh.com.hk and the team will look into the issue and see if they can assist you.

Please see our Warranty page for more information.

Where do I find my label?

• Chairs – The label will be on the underside of the seat
• Filing and Storage – The label will be inside the second drawer from the bottom
• Tables – The label will be located on the underside of tabletop
• Systems Products (panels, overhead storage) – The label will not be easily visible to you as we have designed it to be inconspicuously placed inside the panel system. Please locate a dealer near you and contact them to schedule a service visit.

I purchased my product from a dealer, does your warranty still apply?

Our Herman Miller warranty applies to all of our products, even if they were purchased from a dealer. However, you will need to contact the dealer or company directly to organise a repair or replacement.

How do I know if my product is still within its warranty?

If you purchased your item directly from our Herman Miller store, you are covered by our warranty. Our warranty is valid from the day you receive your item.

Please see our Warranty page for more information.

Your Order

Can I track my order?

Tracking will be available for your order once you have received your delivery date confirmation email from our delivery team.

Can I cancel or change my order?

Cancellation or product exchange are not accepted once the order has been confirmed. In the event of any refund case happens, handling fee will be charged.

Please visit our Returns & Refunds page for more information.

Delivery

How much will my delivery cost?

Please visit our Delivery page for more information.

Where do you deliver?

We deliver to Hong Kong only. Please visit our Delivery page for more information.

I live outside of Hong Kong. Can I still order from Herman Miller?

Yes. We currently deliver to France, Germany, Austria, Spain, Italy, Belgium, the Netherlands, Luxembourg, the United States of America, Canada, Mexico, South Korea, China, Hong Kong, Japan and India. Simply click on the store locator of the country where you want your products delivered and place your order.

Please note the products and finishes available may vary depending on your country of delivery.

(Actually, it seems a little confusing to say “we deliver to France etc, when the line above says you deliver to HK only? Could you clarify?)

How will my item be delivered?

Small and medium sized items such as our lamps and accessories will require a signature upon delivery, and as such cannot be left in a secure location.

Larger furniture items such as chairs and desks will be delivered by our specialist two-person service who will deliver your item to a room of your choice and remove all unwanted packaging.

Please visit our Delivery page for more information.

When will my item be delivered?

Delivery lead times can vary from item to item, depending on whether they are in-stock or custom made-to-order pieces.

The estimated delivery time for each item can be found on the product page – we recommend checking that you are happy with the estimated delivery time stated before you place your order. Once you have placed your order, you can also view the estimated delivery time for your item in your order confirmation email.

Please visit our Delivery page for more information.

Returns & Refunds

Can I arrange a return?

Unfortunately, we do not accept product exchange, cancellation, return or refund of order(s) after the order has been placed and paid.

If we have shipped a product that is different than what you ordered, or the product has arrived faulty/damaged, we will arrange a return and ship either the right product, or a new one, back to you. If you are unhappy waiting for the right product or a new one to arrive, we will arrange a refund back to you. Please contact our Customer Care Team within 3 days upon delivery of the products at orderhk@hermanmiller.com. Herman Miller will bear the corresponding shipping cost.

Please visit our Returns & Refunds page for more information.

Account

I forgot my account name/password. Can I recover it?

Of course! To recover your password simply click on the Forgot Password link under the log-in form. You can then enter your email address and click the Submit button.